Terms of Use and Conditions for the Provision of Services – ATHINA GOLD
Company’s Details
TSIARTA & CO O.E.
G.E.C.R. number: 0716 06020000
T.I.N.:081992185
Finance Department: Rhodes
Registered address: 3 Amerikis str., Rhodes
Preamble
This website operates by ATHINA GOLD. ATHINA GOLD manages this website, including all information, tools and services provided by this website to the user, provided that you agree on all terms, conditions, policies and notifications mentioned herein. The Conditions of the Provision of Services are valid only for our e-shop ([email protected]) and do not apply on orders and transactions processed at our physical shop. For more information concerning orders and transactions at our physical shop please contact us.
By visiting our website or/and when buying a product from us you explicitly agree that you are bound by the following Conditions for the Provision of Services, including those additional terms and conditions and policies mentioned herein or/and are available through other links (hyperlinks). Those Conditions for the Provision of Services are valid for all customers/users/visitors of the website, as well as suppliers, customers, merchandisers or/and those contributing content.
Please read carefully those Conditions for the Provision of Services according to our Privacy Policy. Upon the access or use of any part of the website you agree to be bound by the Conditions for the Provision of Services. If you do not agree with all the terms and the conditions of this agreement, then you might not have access to the website or use any services. If those Conditions for the Provision of Services are deemed as offer, the acceptance is explicitly limited to those Conditions for the Provision of Services.
Any new options or tools that are added to the current shop will also be subject to the Terms for the Provision of Services. You can read the latest version of the Conditions for the Provision of Services anytime in this page. We are entitled to update, change or replace any part of those Conditions for the Provision of Services by publishing updates or/and changes to our website. It is your responsibility to periodically check the page for changes. The constant use or access to the website after the posting of any changes entails the acceptance of the following changes.
ARTICLE 1 – Online Terms
By agreeing to those Conditions for the Provision of Services, you declare that you are at least 18 years old or you use this website with your legal guardian.
You cannot use our products for any illegal or unauthorized purpose, neither can you, during the use of a service, violate any laws of the Hellenic or foreign jurisdiction (including, indicatively, copyright laws). You must not transmit viruses or disastrous codes (malware, adware, viruses).
The violation of any of the Conditions will result to the immediate termination of your Services.
ARTICLE 2 – General terms
We are entitled to reject the service to anyone for any reason, anytime. You acknowledge that your content (not including your credit card details) can be transferred without encryption and refers to
- Transmission through various networks and
- Changes for compliance and adaptation to the technical demands of the network connection or appliances.
Through our system, the details of your credit card are always encrypted during the transfer through networks.
You agree not to reproduce, copy, sell, re-sell or exploit any part of the internet service, without our explicit written consent.
The headings used in this agreement are included only for convenience and will not limit or affect with a different way those Conditions.
ARTICLE 3 – Accuracy of information
We are not liable for the accuracy of information provided in this website. The material of this website consists only of general information and must be recalled or used as the only base for the decision taking without consulting primary, more accurate, more complete or more valid sources of information. Any dependence from the material to this website remains at your responsibility.
This website may contain some historic information. The historic information is not necessarily updated and is provided only for your convenience. We have the right to modify the contents of this website anytime, but we are not obliged to update any information on our website. You agree that it remains your responsibility to monitor the changes on our website.
ARTICLE 4 – Prices and services
The prices of our products are subject to changes without notification.
We have the right anytime to amend or terminate the provision of service (or any part or content of it) without notification anytime.
We will not be responsible for you or third parties for any amendment, change of price, suspension or termination of a service.
ARTICLE 5 – Returns policy (Returns, exchanges & refunds)
Right of return/replacement.
In case of an actual defect or lack of guaranteed property, the buyer is entitled alternatively without any cost a) to the repair of the product or b) its replacement or c) price reduction proportionate to the defect or d) withdrawal from the sale.
The consumer is entitled to claim without charges the correction or the replacement of the product when:
- The order is processed incorrectly, namely an item other than that of the order is delivered or an incorrect quantity or defected product or destroyed packaging.
- The consumer must contact our shop within 48 hours from the receipt of the product at 22410 73310 or to the email: [email protected] in order to report his/her problem and his/her return to be approved.
- If it is a product not corresponding to the order, then this product should not be used and must remain at its packaging at the condition it was received.
- In any case the product must be returned will all the original accompanying documents (receipt, guarantee, instructions of use) and at its initial packaging.
- Returns are performed with the postal company instructed to our customers and are paid by the shop.
Right of withdrawal.
The consumer is entitled to withdraw without explanation within fourteen (14) calendar days, if no bigger deadline was agreed, returning the product at its initial condition, without being charged with any cost except of the postage fees. This deadline commences upon the receipt of products. In case of execution of the right of withdrawal by the consumer, the supplier must return the amounts paid by the consumer within thirty (30) calendar days. The execution of the right of withdrawal by the consumer is possible provided that:
- It refers to a product for which NO customized order has been placed, such as wedding rings, or amendments or product not listed in our catalogue.
- You have completed and sent the relevant withdrawal form provided at the placement of order.
- The product has not been worn or used except for trying, no pieces have been removed by the bracelets of watches and no amendment has been made to jewelries.
- The tags of “ATHINA GOLD” shop and the product’s etiquette have not been removed or destroyed in any way.
- All accompanying documents of the product are returned, such as guarantee, instructions of use and receipt.
- The product is sent at the packaging that it was received.
- An email is sent at [email protected] with the indication RETURN and reference to the order code.
In case of order cancellation within the prescribed time, money will be refunded depending on the way the transaction was completed and the payment was made. More specifically the transactions with the use of a credit card will be cancelled while in case of “cash on delivery” money will be deposited to the bank account instructed by the customer.
Any postage fees in case of withdrawal by the consumer will be paid by him/her and when we receive the product and conclude that it is in the appropriate condition we will then refund the money to you.
Exchanges & Changes
If destination country is Greece and for orders over 100€ when you choose to change and exchange a product with another product of the same value, we will cover the postage fees for the first change, but if you choose to change the product again you will be charged with postage fees. Any other change and cost for an exchange will be covered by the buyer.
We have made any possible effort to display as accurately as possible the colors and images of our products displayed in the e-shop. We cannot guarantee the precision of your computer screen.
All descriptions of products or prices of products are subject to changes anytime without notification, at our exclusive judgment. We have the right to withdraw any product anytime. Any offer for any product or service made in this website is automatically void when its prohibited.
We do not guarantee that the quality of any products, services, information or other material you purchased or obtained from us will fulfill your expectations or that any errors will be corrected.
ARTICLE 6 – Charge and postage fees
You agree to provide current, complete and precise information of purchase and account for all the purchases performed in our shop. You agree to immediately update your account and other information, including your email and the numbers of your credit cards and their expiry dates, in order to be able to complete your transactions and to contact with you as required.
The prices of products displayed in the website are final retail prices (VAT (24%) included). Those prices refer to the quantities available in our stock, while we have the right to change prices without former notification. The changes of prices do not affect orders already placed.
Any further postage fees will be covered by the buyer.
For any purchase made with “cash on delivery” mode the customer is charged with the expenses of this procedure.
Check page “How to Order”. We have the right to refuse any order placed with us. We may, at our discretion, limit or cancel the quantities bought per person, per household or per order. Those limitations may include orders placed by or below the same account of the customer, the same credit card or/and orders that use the same billing address or/and sending address. In case we perform a change or cancellation of an order, we may try to notify you by contacting the email address or/and the billing address/ the telephone number you provide at the order. More specifically, we have the right to limit or prohibit orders that according to our judgment seem to be placed by merchandisers, re-sellers or distributors.
ATHINA GOLD is not required to issue a document for the cost of postage and retains all of its rights. The transfer remains also responsibility of the final recipient. The selection of transporter is made in a way that ensures the safe transfer of products at the best prices and with the best service. At the receipt of the product, carefully examine the product before the transporter. In case of damage, the transporter is liable for damages in the product which was received in excellent condition and must deliver them in the appropriate condition.
For more information read Article 5.
ARTICLE 7 – Third parties
This website may contain hyperlinks used by third parties not belonging to our website, such as advertisers. There is no possibility to check all websites connected to the website and it is not liable for the content or the accuracy of pages that do not belong to this website, neither for the availability of those external websites or sources, and does not countersign neither is liable or obligated, directly or indirectly, for the privacy policy or for the content of those websites, such as indicatively, for advertisements, products or other material or services provided or that are available by those websites or sources, neither for damage, loss or damage caused or seemed to be caused by or in relation with the use performed or for the trust showed in content, product or service provided in such external websites or sources.
The shop has the right to remove anything submitted from you in public places, without your warning, if it becomes evident.
ARTICLE 8 – Personal details
All information related to the user’s personal data and transactions are safe and confidential. The confidentiality is obvious. The same basic principles applied in the classic transaction are also applied here also for e-commerce. All information transmitted to us are confidential and/or we have taken all required measures in order to use them only at the extent that is deemed required in the context of services provided.
The submission of your personal details through the shop is governed by our Privacy policy.
ARTICLE 9 – Errors and omissions
In various times there might be information in our website with misprints, inaccuracies or omissions that may be related with descriptions of products, pricing, promotions, offers, charges for the sending of a product, times and availability. We have the right to correct any mistakes, inaccuracies or omissions and to change or update information or to cancel orders if any information is incorrect at anytime without former notification (including the submission of your order).
We do not undertake any obligation to update, amend or clarify information, including, without limitation, pricing information, except if it is required by law. There must be no specific date of update in any relevant website to be deemed that all information to any relevant website have been modified or updated.
ARTICLE 10 – Order Methods
The processing of a valid order is possible if the consumer is legally able according to the Greek Civil Law, namely if it has completed the 18th year of age and is not under judicial representation regarding the sale agreement conclusion.
The order processing is performed:
- A) Through electronic order with the following steps:
The consumer signs up at the website of the shop by completing at the relevant form his/her name, his/her email address while he/she also sets a personal password in the website. Then he/she will receive through an email a confirmation message of his/her registration. In order to complete the order he/she must complete at the relevant form the required details for the conclusion of the agreement.
The completion of the order is performed with the acceptance of the current Terms of Use and its Final Submission. Up to the point of the Final Submission, the client can cancel his/her order anytime. From the moment of the Final Submission and then, the cancellation is performed with contact of the customer to the shop either through phone call or through email at the address [email protected] with the indication “Order Cancellation” and its code, provided that the order is not already sent. In case where the order has been sent, the return fees are paid by the customer. After the sending of the order form the consumer receives a copy of his/her order which he/she can save or/and print to which the following are included:
- Full name and address of the shop
- Basic characteristics of the product
- The price, quantity and transfer fees as well as the value added tax, if not included in the price.
- The method of payment, delivery and processing
- The term of validity of the offer or price.
- The right of withdrawal, and more specifically the terms and the method of execution of the right, and a separate sample form of the declaration of withdrawal.
- Information relating to the after sale service and current guarantees.
- The order code through which he/she can track the course of his/her order.
- B) Through email, with a message to the email [email protected] or following the relevant application of the website at the option contact where you fill in the respective form. This method is recommended in case of an order of a customized item which required either amendment or special production from the shop (i.e. wedding rings or amendment of a ring at a specific size). Following your message we will personally contact you through any reasonable mean in order to obtain the best and quickest possible service. ATHINA GOLD is not responsible for any loss or damage of the product during the return transfer.
In case where products are returned destroyed or incomplete, ATHINA GOLD is entitled to request compensation by the customer, the amount of which is defined by the status of the products, and to proceeded unilaterally to a partial set off of this claim against the customer’s claim.
ARTICLE 11 – Prohibited uses
Except other prohibitions as defined in the Conditions for the Provision of Services, the use of the website or its content is prohibited for use for: (a) any illegal purpose. (b) illegal actions, (c) violation of international, European or national laws or other legal provisions, (d) violation of copyright, (e) harassment or insult based on gender, sexual orientation, religion, nationality, race, age, national origin or disability, (f) for transmission of false or misleading information, (g) for transmission of viruses or any other type of malicious code that can be used under any way that will affect the functionality or the operation of the website or any other relevant website, other websites or the Internet, (h) for collection or tracking of personal data of third parties, (i) for spam mails, (j) for explicit or immoral purpose or (k) for safety shortcut of other websites. We retain the right to terminate our cooperation with you or the access in any relevant website for violation of any of the prohibited uses.
ARTICLE 12 – Limitation of liability
We do not guarantee or declare that the provision of the service will be uninterrupted, valid, safe or without errors.
We do not guarantee that the results that might be taken by the use of our service will be accurate or trustworthy.
You agree that at times we may abolish the service for indefinite time periods or to cancel the service anytime without notification to you.
You explicitly agree that the use or the inability of use of the service remains your responsibility. The service and all products and services provided to you through our website are provided (excluding those explicitly defined by us) “as they exist” and “as available” for your use, without guarantees or terms of any kind, either explicit or silent, including all silent guarantees or marketability terms, quality or eligibility. In any case ATHINA GOLD, our managers, employees, partners, agents, contractors, trainees, suppliers, provisions providers or franchisors are not liable for any damage, loss, claim or any direct, indirect, appendant punishment, special or subsequent for damages of any kind, including without limitation, lost profits, lost revenue, lost savings, loss of data, replacement cost of any illegal damages, either based in agreement or in tort (including negligence). Since in some jurisdictions the exclusion or the limitation of liability for main or subsequent damages is not permitted, our liability is limited to the maximum rank permitted by law.
ARTICLE 13 – Applicable law and competent courts
The competent courts for any dispute that emerges herein, including disputes concerning the validity, interpretation or its imposition are the court of Rhodes.
ARTICLE 14 – Amendments & Changes of Terms
We have the right to re-examine, improve, amend or terminate, temporarily or permanently, the service or any content or information through the service at any time, in force with or without former notification and without any liability of the company. The company will try to notify you for those changes, but bears no responsibility for any failure. If any future changes in Conditions of the Provision of Services are not being accepted by you, you must terminate our agreement and immediately stop the use of our service. The constant use of the Service after any amendment of the Conditions for the Provision of Services means the complete and irreversible acceptance from you for any and all of those changes.
GENERAL INFORMATION
For all products included in the catalogues of ATHINA GOLD there are clear indications for the availability of our stock. Thus you can easily check before your order which of the products are available in our stock and can be immediately delivered, which products are not immediately available but we expect them on a specific date and finally which products are not available but we are expecting a specific date for their receipt. However you can send your order even for products that are not available in our stock and we will contact you through e-mail or/and phone, within a reasonable time period, to inform you on the expected receipt time of the product and then its delivery to you. In this case, you have the ability, if you believe that this time period is not appropriate for you, to request the recall of the order for this product.
In any case it must be clear that the aforementioned time of delivery of your order depends also from the availability of products in our stock.
You can also select if you wish to receive all products, that due to their different availability will have a different delivery time, with one shipment to their place of delivery at the latest date and whenever it is possible to be delivered in the courier company or to receive them in parts regarding on the respective delivery time of each product.
If for reasons of force majeure (i.e. bad weather conditions, strikes etc.) it is not possible to deliver the products within the defined time period we will inform you through e-mail or telephone call, in order for you to inform us if you still want the completion of your order under those circumstances. ATHINA GOLD is not liable for a hackers attack aiming to steal users’ personal data, but even in that case the credit card users are safe since the number of their cards it typed at the electronic environment of the bank that the transaction is performed.
ATHINA GOLD provides to its users the option to select their information for new products launched in the market and for any other offers, payment settlements etc. with the sending of advertising newsletters to their electronic or postage address or through telephone. ATHINA GOLD provides the option to unsubscribe from those advertising messages.
Cookies
Just like most websites in the internet, ATHINA GOLD use cookies in order to have access in specific information each time you browse with some web browser in our shop. Without the use of cookies it would be impossible to offer significant services such as: status of orders, personal settings, saving products in bag.
Cookies are alphanumerical files that we transfer to the hard disc of your computers through the internet in order to offer you services as those mentioned above. In the settings of your browser you can select to block your browser from receiving new cookies or to ask every time a new cookie is about to be installed in your hard disc. However you must know that if you select to block cookies from saving to your hard disc you will not be able to use some services of our shop.
ATHINA GOLD is entitled to amend or renew the terms and the transactions requirements.
All transactions performed through ATHINA GOLD are governed by the International and European law that regulates issues relating to electronic commerce as well as the Law for the protection of consumers (L. 2251/1994) that regulates issues regarding remote sales.