In case of real defect or lack of guaranteed property, the buyer is entitled alternatively without further charge to a) repair of the product or b) its replacement or c) reduction of the price proportionate to the defect or d) withdrawal from sale.
The consumer is entitled to claim without further charge the correction or the replacement of the product if:
● The order is incorrectly executed, namely a different item than that of the order is delivered or incorrect quantity or defected product or destroyed packaging.
●The consumer must contact the shop within 48 hours from the receipt of the product in 22410 73310 or through email, [email protected] in order to report the problem and the return to be approved.
● If it is a product not included in the order, then this shall not be used and must be in its packaging at the condition it was received.
● In any case the product must be returned with all its original accompanying documents (receipt, guarantee, instructions for use) and its initial packaging.
● Returns will be performed with the courier service that we will indicate to our customers paid by the shop.
Right of withdrawal.
The consumer is entitled to withdraw without any reason within fourteen (14) calendar days, if no bigger deadline was agreed, returning the product at its initial condition, without paying any expenses except of the shipping costs. This deadline commences from the receipt of products. In case of execution of the withdrawal right by the consumer, the supplier must return the amounts paid by the consumer within thirty (30) calendar days.
The execution of withdrawal right by the consumer is able provided that:
●The specific product is NOT a customized order, such as wedding rings or amendments, or product not listed in our catalogue.
●The consumer fills in and sends the relevant form of withdrawal issued at the order completion.
● The product has not been worn or used except for trying, no pieces have been removed by the watches bracelet and no amendments were made at the pieces of jewelry.
● The tags of “ATHINA GOLD” along with the product’s etiquettes have not been removed or destroyed in any way.
●The accompanying documents of the product such as the guarantee, instructions and the receipt shall be returned.
● The product is sent at the packaging it was initially received.
● An email is sent at the email of [email protected] with the indication of return and reference of the order code.
In case of timely cancellation of an order, money will be refunded depending on the payment mode for the completion of the transaction. More specifically, transaction with credit card will be cancelled while in the case of “cash on delivery” mode a refund will be made on the bank account indicated by the client.
Any shipping cost in case of consumer’s withdrawal will be paid by the consumer and provided that we receive the product and conclude that it is in a proper condition we will refund you the money.
Exchanges & Changes
If destination country is Greece and for orders over 100€ when you choose to change and exchange a product with another product of the same value, we will cover the shipping cost for the first time you change but if you choose to change the product again you will pay the shipping cost. Any other change and cost of exchange will be paid by the buyer.
We have taken every possible effort to show as clear as possible the colors and images of our products. We cannot guarantee that your computer’s screen will be precise.
All descriptions of products or prices of products are subject to changes any time without notification at our exclusive judgment. We are entitled to cancel a product any time. Any offer for any product or service made to this website is automatically invalid when it is forbidden.
We do not guarantee that the quality of any products, services, information or other material that you bought will respond to your expectations or that any faults will be corrected.
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